Shipping policy

At Pet Avenue, we’re committed to delivering your order with care, reliability, and transparency every step of the way.

Processing Time

All orders are processed within 1–3 business days. Once your order is prepared, it will be shipped promptly.

Estimated Delivery Time

Delivery typically takes 7–12 business days, depending on your location.

Please note that during high-demand periods, shipping may take slightly longer.

Order Tracking

Once your order has shipped, you’ll receive a tracking number so you can follow your package in real time.

Shipping Costs

We proudly offer free shipping on all orders—no minimum required.

Delays

While we do our best to ensure timely delivery, occasional delays may occur due to factors outside our control (such as carrier delays or high seasonal demand).

If you have any questions about your order, our support team is always here to help.